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Privacy Policy

Privacy Policy

Privacy Policy Traenvoza

Protecting your privacy is a priority for the vessel in question, any replacement vessel, its or their owners, operators, employees, agents, charterers, tenders, launches, and related facilities (collectively referred to as "our," "we," "us," or "our Group"), as well as its direct and indirect holding companies, subsidiaries, affiliates, designees, agents, assignees, or successors. We provide this privacy statement so you may make informed choices and feel comfortable providing us with your personal data. It describes our processes and the ways in which you can choose to use your personal information.

You must accept the terms of this privacy statement whenever you make a reservation, join one of our membership programs, sign up to receive emails or other promotions in the future, or communicate with us in any other way that requires the consent of applicable law. Otherwise, by using our services, it will be assumed that you have accepted the terms of this privacy statement.

Types of Personal Data We Collect

  • •We collect the personal data you provide us when you interact with us, including in the following ways:
  • •Visit Traenvoza and have a look.
  • •Use our website to send us a query, sign up for our newsletter, or join one of our mailing lists;
  • •Give details on how to book a cruise or buy any of our services (directly through our website or indirectly through travel agencies or IBS Software PTE Ltd);
  • •Get in touch with us using text, phone, video chat, email, or direct messaging, or send us an inquiry;

The purpose of the meeting

  • •We can make use of your personal data to process your request of, administer, or deliver any of our products or services, these include the processing of your membership application or cruise booking request.
  • •To manage, plan, and confirm on your travel arrangements, including sending you a booking confirmation, enabling you to make and amend your reservations to be on the cruise, checking you in when you get onto the ship, monitoring you and providing you with additional goods and services on board (e.g. when you make purchases in our stores, restaurants, and gaming institutions);
  • •to operate the membership programs, such as establishing and maintaining your online account or accounts, tracking the points earned, providing related benefits and services such as members:
    (a) Receiving assistance with your cruise needs in our Guests Services Department;
    (b) Receiving access to special events, sales, and discounts and giveaways;
    (c) Tracking, accruing and redeeming membership points; and
    (d) Receiving other special products and on-board services; customer relationship management; continuing research and program development; and provision of news and information to members;

Consequences of Withholding Personal Data

We leave it up to you to choose what and how much personal information you share with us. Nevertheless, we may be incapable of performing our legal duties or acting as you direct us to do (in Germany particularly) unless you provide us with the information marked by the asterisk or not.

Maintaining personal information.

  • •Unless the law requires a longer retention period, we will keep your personal information for as long as necessary to achieve the goals outlined in this privacy policy.
  • •The following factors influence our retention periods:
  • •The length of time we stay in contact with you and provide our services (for example, as long as you keep using our services or have a membership account with us);
  • •Any legal requirements we may have (for example, under some laws, we might have to retain your transaction records for a specific amount of time before deleting them); and whether retention makes sense in light of any legal obligations we may have (such as statutes of limitations, litigation, or regulatory investigations).
  • •Personal information will be discarded or anonymized at the end of the retention period.

Safeguarding your private data

  • •We take reasonable and sufficient measures to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction of your personal data, taking into account the risks related to the processing as well as the nature and sensitivity of the data.
  • •We use technical safeguards like password security, access restriction, and a unique user ID for authentication to protect your data and the systems that store it. We also apply operational measures, such as limiting access to the databases that contain our reservation data, to protect the data.

Data Breach Notification

  • •Our Data Protection Officer must be notified right away of any breach (pertaining to personal data).
  • •Whenever a personal data breach endangering your rights and liberties (such as making you suffer a financial loss, violating your confidentiality, being discriminated against, damaging your reputation, or any other stressful social or economic harm) occurs, the data protection officer must immediately report this to the relevant supervisory authority, but at most within 72 hours of receiving the notification of the incident.
  • •In case a breach to personal data is expected to have significant effect to your rights and liberties (that is, to a higher degree than integrated in Clause 9.2), the Data Protection Officer should ensure that all possible Data Subjects are notified of the breach immediately and directly.
  • •The types of data subjects concerned and the approximate number of them must be included in notifications of data breaches.